CAPITAL Gadget Insurance FAQs

Your Questions Answered

Frequently Asked Questions

Insurance Plans

What devices are covered under your insurance plans?
We cover smartphones, tablets, iPad, laptops, cameras, smartwatches, TVs, and home appliances. Our plans protect against accidental damage, theft, liquid damage, and electrical surges.
Can I add multiple devices under one plan?
Yes, our Family Plan allows coverage for up to 15 devices under a single policy with discounted premium rates.

Policy Activation

How do I activate my gadget insurance?
1. Purchase policy online
2. Upload/e-mail/whatsapp device purchase invoice
3. Complete Device verification
4. Receive activation confirmation via Whatsapp/email

Claims Process

How to file an insurance claim?
1. Call/Email our Support Helpline
2. Submit claim request with incident details
3. Upload supporting documents
4. Track claim status online
5. Approval within 48 working hours
What documents are needed for claims?
- Original purchase invoice
- Police report (for theft)
- Device IMEI number/Serial No.
- Damage photos if available
- Identity proof and Bank account details

Coverage & Benefits

What's included in basic coverage?
Our standard plan covers: Accidental damage, Theft, Fire damage, Electrical surges, Manufacturing defects (after warranty)
Do you offer screen replacement coverage?
Yes, our Premium Plan includes screen damage protection with 6 free replacements annually.

Policy Management

Can I upgrade my existing plan?
Yes, you can upgrade anytime through your account dashboard. Prorated charges will apply for plan enhancements.